CALNENA
2012 Annual Conference &
Trade Show
Pre-Conference Training Classes
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| The San Diego Association of Public
Safety Dispatchers is proud to be presenting the pre-conference
training classes at the 2012 CALNENA annual conference & trade show.
The training classes and conference will be held at:
Manchester Grand Hyatt San Diego
One Market Place
San Diego, California 92101
Click for Google Map
To attend the conference, visit CALNENA's website at
http://www.calnena.org for
conference registration information.
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| The following pre-conference courses are being
presented on January 29th, 2012. |
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To view a course
description, click on one of the titles below |
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Communications Supervisors: Fundamentals of Supervision |
This course is intended for:
Managers, supervisors, lead dispatchers, and others within law
enforcement and fire communications centers that have supervisory
roles/responsibilities.
Suited for all experience levels; from those preparing to become a
supervisor, to those with experience looking to enhance their
supervisory skills. This course includes instruction on:
 | Roles and Responsibilities of a Communications Supervisor |
| Working Through People |
| Organizing and Planning |
| Leadership & Accountability |
| Motivating Employees |
| Performance Evaluations |
| Discipline |
| Coaching and Mentoring |
POST Plan IV
Instructor: Geoff Weiss, San Diego County Sheriff's
Department
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Conflict
Management in Communications Centers |
This course is intended
for:
Managers, supervisors, training officers, and others within law
enforcement and fire communications centers who have a supervisory/leadership
role.
Conflict management is the long-term
management of intractable conflicts. Conflict can occur with every
group of people, in any organization. It creates unique problems
when it occurs with a group of strong personalities working in
public safety communications.
This
course presents and discusses proactive steps to better manage and
minimize conflict within the communications center.
Effective conflict management in communications centers results in
increased morale, higher retention rates, promotes professionalism,
and increases productivity.
This course includes instruction on:
| Nature, modes, and perceptions of conflict |
| Communication |
| Power and Ego |
| Tools for Success - Applications in Communications Centers
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POST Plan IV
Instructor:
Jeffrey Hebert, San Diego County Sheriff's Department
What Others Have Said About This
Course:
| "The most helpful part of the class
was the information provided on how to apply the techniques
within the comm center" |
| "It was right on target. Excellent
class, great instructor" |
| "I wish that everyone in the business
could take this class!" |
| "Jeff is a fabulous instructor"
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| "I really liked the instructor. I
think he was well prepared and well informed on the topic."
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| "Class was really informative. The
instructor was excellent!" |
| "I thought Jeff did very well at
engaging the participants and interacting with the class as a
whole. Very enjoyable class!" |
| "I especially enjoyed the interactive
group activities." |
| "The group discussions from different
agencies were helpful and the instructor facilitated the
discussions well with interactive group activities that kept
students participating." |
| "I am one of those 'if it's not
broken don't fix it' and this class is perfect just the way
it is." |
| "Mr. Hebert was a very engaging speaker. Normally an 8 hour
class starts to lag in the afternoon, but the time really flew
which is certainly a compliment to his public speaking ability.
I thought he maintained outstanding control of the conversation
and direction of the class while still soliciting much
participation. It kept the class lively without losing the
purpose of the presentation." |
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Legal Update/Liability
Considerations for Public Safety Communications Personnel |
This course is designed to familiarize the student with basic legal
issues and relevant changes to statutory and/or case law which
directly or potentially impact public safety communications
operations. Within a learner-centered, interactive classroom
environment, the course provides the public safety dispatcher with
an opportunity to discuss actions which have affected some
day-to-day public safety communications operations.
The course will also address liability related issues such as
standards in training, mandates specific to public safety
dispatchers, dispatcher liability and analysis of specific
vulnerability areas in the communications center such as the
management of confidential and/or protected information.
POST Plan IV
Instructor: Melissa Hernandez, San Diego County Sheriff's Department
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Communications Technology in
Dispatch: The Past, Present and Future |
Technology is changing the way the modern
communications center operates. Changes in technology affect how
citizens access and interact with public safety services, as well as
impacting how dispatchers provide those services.
This course provides easy to understand information and instruction
on different technologies that are available and in use, how various
systems work, how they impact the communications center, and how
dispatchers can utilize them to their fullest.
Included in this course:
| 9-1-1, landline and wireless |
| Next Generation 9-1-1 |
| Telematics |
| GPS (Latitude/Latitude demystified) |
| GIS |
| Emergency Notification Systems |
| Radio Interoperability |
| Resources and tools available (websites, publications) |
POST Plan IV
Instructor: Heather Walker, San Diego County Sheriff's Department
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Active School
Shooter Incidents for Dispatchers |
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| If you have any questions about these classes, contact Melissa Hernandez by sending an e-mail to
training@sdapsd.org or by
calling 619.342.7344. |
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